Return form

Return form

Fill in this form, print it, sign it and put it inside your package. A return that reaches us without a return number, or without this form filled in and signed, can't be processed and is sent back to you at your cost. No printer? Copy the whole form out by hand, then sign it.

RETURN NUMBER:
Ask for it before you send anything: email support@kemptcare.com with your order number, within 90 days of delivery. We reply with your return number and the return address. Write the number on the outside of the package.

Shade not right? Don't use this form. Email us a selfie taken by a window: we ship the right shade free, and you keep the first bottle (Right Shade Guarantee).

1. Your details

Full name:   Order number:
Street address:
City:   State:   ZIP code:
Phone:   Email:

2. What you're sending back

Qty Product Shade Opened? (yes / no) Reason code

3. Reason for your return

Circle one code per line and write it in the table above.

A I still look tired B Someone could tell C Shade still not right after a shade swap D Changed my mind E Ordered by mistake F Other

Comments:

4. How you want your refund

Circle one. If nothing is circled, we refund your original payment method.

1 Refund to my original payment method 2 Store credit for the same amount

Your refund covers the price you paid for each bottle you send back. In a multi-bottle order, each bottle counts at the price per bottle you paid. Return postage is not refunded.

5. Conditions you're confirming

  • I asked for my return number within 90 days of delivery.
  • I'm posting this package within 7 days of the date my return number was issued.
  • My first bottle can be open. Any other bottle from the same order is unopened, with its seal.
  • I'm sending this package with a tracked and insured service, at my cost, and I'm keeping the receipt. Without proof of delivery, there's no refund.
  • This is my first refund under the 90-Day Guarantee, which applies once per customer.

Declaration on my honor

I declare on my honor that the information on this form is true, accurate and complete, that the bottles listed are the ones I received under the order number above, and that they meet the conditions in section 5.

I understand that missing or inaccurate information can lead to my return being refused and my refund withheld, and that a refused package is sent back to me at my cost.

Date:     Signature:

Name in capital letters:

This form applies to our 90-Day Guarantee, described in full in our Refund Policy. A damaged, defective or wrong item doesn't need this form: email us a photo and we take care of it. Nothing here limits any rights you have under the consumer laws of your state.

Kempt · support@kemptcare.com